Why did I receive an email confirming an appointment I booked?
If you have received an email from GoWell confirming an appointment made directly with your clinic, this has been sent to you on behalf of your clinic who uses our services.
These emails are automatically sent as a courtesy for any appointment at the clinic regardless of whether it was booked using HotDoc or directly at the clinic. The purpose of these emails are to
Can I opt out of receiving these emails?
If you would prefer not to receive these email, you can unsubscribe via the link at the bottom of the email or by letting your clinic know that you'd like to opt out of this kind of communication.
Why can't I find my preferred practitioner?
There are a number of reasons why your preferred practitioner might not be accepting online bookings:
If you have checked your clinic's booking page and are unable to find your usual practitioner, we would suggest consulting your clinic directly via phone to book your appointment, and to query why the practitioner is not available online at this time.
You can find your clinic's contact details on their GoWell bookings page by searching for them via our GoWell Bookings Page.
If you would like to make changes to your booking after it's been confirmed, you will firstly need to cancel and then re-book it under the correct details. You may wish to do this if you have booked the appointment under the wrong name, for the wrong time or with an incorrect appointment reason.
How do I cancel or reschedule a GoWell booked appointment?
Appointments that have been booked using GoWell are able to be cancelled or rescheduled by logging in to your GoWell account.
To reschedule, you first must cancel your exisiting booking. Please read the below guide to learn how to cancel and reschedule your GoWell online booking.
How to cancel via your account
How to cancel via the Web App
If you are not able to locate your preferred Clinic to request an appointment on our booking page, it may indicate that your clinic does not currently use GoWell for online bookings.
You can contact your preferred Clinic directly via phone to book or check back on our booking page soon to see if they have added GoWell as their preferred online booking provider.
Can I book a specific type of appointment?
You may find that you require an appointment for a specific issue when booking online. Most clinics will offer a 'standard appointment' option which may be appropriate for most issues, but sometimes they may also offer more specialised appointments for their patients to select from. You will be asked to select an appointment type option when booking with your chosen practitioner.
Appointment types that are available to be booked online are chosen and set by the clinic.
If the appointment type you wish to make is not listed as an option to choose online, please also contact your preferred Clinic via phone to request this appointment type.
If you are making a booking for an issue that may require more time than a standard consultation, and a longer appointment option is not shown online, you may also need to contact your clinic via phone to request this.
How do I delete my GoWell account?
If you would like to remove your GoWell account please follow the steps below to remove your account using either the GoWell website.
How to delete your GoWell account (Website)
Can I register with a landline phone number?
Creating and registering for a GoWell patient booking account currently requires access to a mobile phone device and number. This is to ensure that we have a unique verification process for GoWell account creation and appointment booking purposes.
Landline or home phone numbers are not able to be used for account registration at this current time.
What is GoWell?
GoWell provides a secure platform to enable medical practitioners to communicate with their patients. In particular, we work with your medical practitioner to find easier and more accessible ways for you to book and manage your appointments.
GoWell is a free service (you only pay when you book an appointment with your desired practitioner) that allows you to do a variety of the following:
How will I know if my GoWell booking is confirmed?
If you have an appointment awaiting confirmation, it will appear as grey in the Appointments section of your app or browser:
Sometimes this may occur due to a short delay in confirming your appointment and upon refreshing your browser or app, you may find the booking is successfully showing as confirmed in the Appointments section.
This can also occur if you have provided some details that the clinic may need to check manually. Once they have done this on their end, you should also see a confirmation of your booking, if successful, in the Appointments section:
Confirmed appointments will also receive an email from GoWell with the subject line 'Appointment Confirmed':
If your online booking has not been confirmed, and it is nearing your appointment time, you may need to contact your clinic to ask them to manually check the appointment you've requested.
Do you send Appointment Reminders?
If your clinic uses appointment SMS reminders, you might receive a SMS Reminder or a Push Notification within the app to remind you of your upcoming appointment.
GoWell may also send you both a confirmation email upon booking, as well as a reminder email the day before your scheduled appointment.
An example of this reminder email is shown below:
What will the doctor's consultation fee be?
Gowell helps supply a GP or specialist clinic with online appointment bookings and can help patients like you to create an account and book online.
You will pay the amount specified by the clinic when you made your booking via GoWell. This fee is generally for the consultation session only, any medicines or other items will be billed separately by the clinic
If you have any medical enquiries, or questions regarding consultation fees and billing, please contact your clinic directly via phone to discuss using the contact information listed on your clinic's bookings page.
You can find your clinic's contact and billing information at the bottom of their GoWell booking page.
Will the doctor charge a no-show or late cancellation fee?
Each clinic has their own cancelation and no-show policy. GoWell does not dictate what those should be to each clinic. Each clincis T & C’s are detailed when you make your booking on GoWell.
If you have any queries regarding the cancellation policy of a medical centre, you must check directly with your practice via phone as to the details of their late cancellation or non-attendance fee policy.
You can find your clinic's contact phone number on their GoWell bookings page by searching for them via our GoWell Website.